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FAQs

FAQs

What types of heavy-duty machines do you manufacture?

We specialize in manufacturing Masala Pulverizer, Turmeric Grinding Machine, Spice Chili Grinding Machines, Commercial Flour Mills, Ribbon Blender, Vibro Sifter, Roasting Machines, Peanut Butter Machine, Air Lock Valve etc.  designed for Food Processing Pulverizer and Plant Machinery Since 1983 as Mill Power Pvt Ltd.

 

How can I consult with your team before making a purchase?

Contact our expert team through Phone or Whats app to discuss your needs and explore the best machine solutions for your business.

 

What is the process for placing an order?

After consulting with our team, you can proceed by making an advance payment through payment methods on our company bank details. Our team will guide you through the entire ordering process.

 

Is the advance payment refundable?

Advance payments are non-refundable as they contribute to the production process and customization of machines based on individual customer needs.

 

Can I track the manufacturing progress of my machine?

Yes, we provide regular updates on the manufacturing progress. Our team will keep you informed at every stage until the machine is ready for dispatch.

 

What warranty do you offer on your machines?

Warranty on our machines depends which machine you want to purchase. Details of the warranty coverage are provided with each machine brochure. 

 

How do you handle customer support after the purchase?

Our customer support team is available to assist you with any queries or issues post-purchase. Contact us through customer care +91 74359 96771 for prompt assistance.

 

Do you offer installation services?

Yes, we provide installation services for our machines. Details and charges can be discussed during the consultation process.

 

Can I customize the machine according to my specific requirements?

Absolutely! We offer customization options to ensure the machine meets your exact specifications and business needs.

 

What payment methods do you accept for advance payments?

We accept payments through payment methods on our company bank details. Our team will provide you with the necessary details for a secure transaction.

 

TRANSPORTATION CHARGES

Is transportation included in the purchase price?

No, transportation charges are not included in the purchase price. They will be additional and will be based on the actual rates charged by the transporter.

 

How are transportation charges calculated?

Transportation charges are calculated by the transporter based on factors such as distance, mode of transport, and any specific requirements for secure delivery.

 

Can I choose my own transportation method or provider?

Yes, you have the flexibility to choose your preferred transportation method or provider. Our team can provide assistance and coordinate with your chosen transporter.

 

Will I be informed about the transportation charges before making a purchase?

Yes, our team will provide you with an estimate of the transportation charges during the consultation process. The actual charges will be confirmed by the transporter once details are finalized.

 

Can I arrange transportation on my own?

Yes, you have the option to arrange transportation independently. In such cases, we will provide the necessary details for coordination and ensure a smooth handover to your chosen transporter.

 

Is transportation insurance included in the charges?

Transportation insurance is not automatically included. If you require insurance coverage, please inform our team during the consultation, and we can assist in arranging it with the transporter.

 

How can I track my shipment during transportation?

Once your machine is dispatched, we will provide you with tracking details. You can use these details to monitor the status of your shipment through the transporter's tracking system. 

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